SHIPPING
STANDARD SHIPPING WITHIN THE UNITED STATES:
Most in-stock items should arrive on your doorstep or in your mailbox within 4-7 business days after the customer receives their tracking number via email.
PRIORITY 2-3:
Orders placed by 9am PST will be processed the same business day. Orders placed after 9am PST will be processed the next business day. Most in-stock items should arrive on your doorstep or in your mailbox within 2-3 business days after the customer receives their tracking number via email (excluding holidays).
OVERNIGHT: AVAILABLE WITHIN THE UNITED STATES ONLY
Orders placed before 12:00pm PST will be processed and shipped the same business day. Orders placed after 12:00pm PST will be processed and shipped the following business day (excluding holidays). Orders placed on Friday after 12:00pm PST will be processed and shipped the following Monday (excluding holidays).
STANDARD SHIPPING INTERNATIONAL:
Most in-stock items should arrive on your doorstep or in your mailbox within 7-11 business days after the customer receives their tracking number via email.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Laced Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
PROCESSING TIMES
Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out.
ADDITIONAL INFORMATION
If a change of address is made directly with your local post office or UPS, Haus of Hair will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Haus of Hair via hoh@hohmethod.com prior to your order being shipped.
If a customer error in the shipping address is made during the checkout process (eg, incorrect/incomplete address), customers must contact Haus of Hair via hoh@hohmethod.com one hour after the order is placed for correction. Otherwise once shipped the customer must contact the USPS or UPS to have changes made.
Haus of Hair is not responsible for lost, stolen or mishandled packages (e.g.damaged/opened parcels) during the delivery process.
Haus of Hair is not responsible for packages delayed in transit. This includes the Holiday season.
The shipping cost for orders is non refundable.
